1. Who this agreement is between
These terms are the agreement between you, the business subscribing to the service, and Umeukeje Chigozie Valentine, trading as PYLO, a sole trader established in Nigeria. Where these terms say “we”, “us” or “PYLO”, they mean that person. Where they say “you”, they mean the business that holds the account.
PYLO is sold to businesses. It is not offered to consumers, and by subscribing you confirm you are acting in the course of a business.
2. What the service is
PYLO is a sales operations workstation delivered over the internet at pylosystem.com. It holds post-call forms, lead records, calendar bookings, payment and instalment tracking, commission and payout figures, end-of-day reports and reporting metrics for a sales team.
The service is multi-tenant. One agency account can hold several client workspaces, and each workspace is isolated from the others. Access to a workspace is controlled by the account that owns it.
3. Accounts and your users
You are responsible for everything done under your account, including by the people you invite into it. That includes keeping login credentials secure, removing people who leave, and making sure everyone you give access to is entitled to see the data in that workspace.
You are responsible for the accuracy of what you and your team enter. PYLO records and reports what it is given, and a figure that was entered wrongly will be reported wrongly.
You must tell us promptly if you believe your account has been accessed without your permission, using the contact address at the end of these terms.
4. Acceptable use
You may not use the service to:
- break the law, or help anyone else to
- store or send material you have no right to store or send
- upload malicious code, or attempt to interfere with the service or its infrastructure
- attempt to access another customer’s workspace or data
- resell or redistribute the service other than as agreed with us in writing
- put personal data into the service that you have no lawful basis to process, including sensitive categories of data the service is not designed to hold
We may suspend an account that is being used this way. Where it is reasonable to do so we will contact you first.
5. Subscriptions, tiers and seats
The service is sold as a subscription per client workspace, on one of two plans: Basic is £49 per month and Pro is £99 per month. Either can instead be paid yearly, at ten times the monthly price. Each plan includes a set number of seats, and seats beyond that allowance are charged per additional seat per cycle, at £19 a month on Basic and £15 a month on Pro, or ten times that on a yearly cycle.
One client workspace is included in an agency subscription. Every additional workspace is a further line on the same subscription rather than a separate subscription of its own.
Prices are in pounds sterling. We may change our prices, and where a change affects an existing subscription we will tell you before it applies to you.
6. Payment, and Paddle as merchant of record
Paddle.com Market Limited acts as the merchant of record for purchases of PYLO subscriptions. Paddle is the seller of record for the transaction, processes the payment, and handles any applicable VAT and sales tax.
This means you have two relationships. Your agreement for the payment itself is with Paddle and is governed by Paddle’s own terms. Your agreement for the service is with us and is governed by these terms. Invoices and receipts for your subscription come from Paddle.
7. Billing cycle and renewal
Subscriptions are billed in advance for each cycle and renew automatically until they are cancelled. Where a workspace is added partway through a cycle, that first charge covers only the part of the cycle that remains, and the full amount applies from the next cycle onward.
8. Archiving and cancellation
Archiving a client workspace stops it generating a charge from the point it is archived. The cycle you are currently in is not refunded.
Archiving is reversible and it does not delete anything. Every lead, payment, commission and end-of-day record in an archived workspace is retained, and restoring the workspace brings it back and starts it billing again from that point.
Cancelling your subscription stops future billing. Access continues until the end of the cycle you have already paid for.
9. Payment connectors you choose to use
The service can connect to a payment provider so that you can collect payments from your own customers through PYLO. This is separate from your own subscription, which is handled by Paddle as described above.
Where you connect a payment provider, your own agreement with that provider applies alongside this one, and their terms govern the payments you take through them. We are not a party to the agreement between you and your payment provider, and we are not a party to the agreement between you and the customers you charge.
10. Your data
You own the data you put into the service. We do not claim ownership of it. We process it to provide the service to you, and as described in our privacy policy.
We do not sell your data, and we do not use the content of your workspace to advertise to anyone.
You can export your data from within the service at any time. Cancelling does not delete it: your data is retained and stays exportable, and you can ask us to delete it whenever you want by emailing privacy@pylosystem.com. See clause 14.
11. Our intellectual property
The service itself, including its software, design, interface and documentation, belongs to us. Nothing in these terms transfers any of it to you. You are given a non-exclusive, non-transferable right to use the service for your own business for as long as your subscription is active.
You may not copy, decompile or reverse engineer the service except to the extent the law says you may do so regardless of this clause.
12. Availability and disclaimers
We work to keep the service available and correct, but it is provided as it is. We do not promise that it will be uninterrupted, error free, or fit for a particular purpose beyond what is described on our site.
The service depends on third parties, including our hosting providers and whichever integrations you have connected. An outage or a change at one of those providers can affect the service, and we do not control them.
We do not give financial, tax, legal or accounting advice. Commission and payment figures in the service are a record of what you and your team entered and of what your connected providers reported. They are not a substitute for your own accounts.
TODO: no uptime commitment, service level or support response time is stated here because none is formally offered. If one is agreed, it belongs in this clause.13. Limitation of liability
Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.
Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss. Our total liability to you arising out of or in connection with these terms is limited to the amount you paid for the service in the twelve months before the event that gave rise to the claim.
Because you are contracting as a business, this allocation of risk is part of the basis on which the service is priced.
14. Termination
You may cancel at any time, as described in clause 8. We may terminate this agreement if you materially break these terms and do not put it right after we have asked you to, or immediately where the breach cannot be put right.
On termination your right to use the service ends. Your data is retained rather than deleted, and remains exportable. If you want it removed, email privacy@pylosystem.com and we will delete it, keeping only what a legal or accounting obligation requires.
TODO: the period for which data is retained after termination, and any grace period for exporting it, are not stated because no formal period is set. This is the same gap recorded in the privacy policy under retention. Deletion on request is available today and is described above; what is undefined is how long data would otherwise be kept if nobody asks.15. Changes to these terms
We may update these terms. The date at the top of this page shows when they last changed. Where a change materially affects your rights we will tell you by email to the account contact, or in the service, before it takes effect. Continuing to use the service after a change takes effect means you accept the updated terms.
16. Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of the Federal Republic of Nigeria have jurisdiction over any dispute arising from them.
If you have a problem, please contact us first. Most things are resolved faster by email than by anything else.
17. Contact
Umeukeje Chigozie Valentine, trading as PYLO
8 Moronu Maduagwu Street, Lagos, 101283, Nigeria
support@pylosystem.com